Booking Your Appointment
All our doctors’ appointments are bookable four to six weeks in advance. Routine appointments can be made by:
- Visiting our Consulting Room
- By video using the LIVI app. See below for further information
- Telephoning the surgery on 01932 229033
- Visiting the surgery in person
You will be offered the next available appointment with the doctor of your choice.
Although we make every effort to accommodate you, it might not always be possible to match your preferred time with the doctor of your choice. If this happens then you will be offered an appointment with the next available doctor.
- Same day appointments are available for all GPs for problems that cannot wait for the available routine appointment.
- Please be aware that only one patient can be seen per appointment and if you have a list of problems you want to discuss, it may be necessary for another appointment to be made.
- Please use our quick and easy touch screen to check in for your appointment, this saves you from having to queue.
- For blood test appointments please note that you may have to wait up to two weeks for an appointment for a routine or non-urgent blood test. This allows us to factor in the time necessary for the blood tests required by your doctor.
See a GP Online
Patients registered at Hersham Surgery can now see an NHS GP by video using the LIVI app. Patients can see an NHS GP by video for medical advice, prescriptions or referrals.
Get the LIVI app in the app store or visit their website.
Appointments are available from Monday to Friday, 08:00 to 20:00 and Saturday to Sunday 09:00 to 12:00.
Cancelling An Appointment
Please remember to cancel your appointment if it is no longer required or you are unable to attend. We would appreciate as much notice as possible so that the appointment can be given to another patient.
If you need to cancel an appointment, please let us know by cancelling an appointment online or by telephoning the surgery on 01932 229033.
If a patient fails to attend their appointment with a doctor or nurse a note will be made on their records. In the event that two or more appointments are missed, we will write to the patient and this may result in the patient being removed from our list.
For appointments and advice required the same day, a message will be left for the duty doctor to return your call and discuss your problem. A message can also be passed to your preferred doctor if you are able to wait until that doctor is next available to return your call.
If you need to speak to a nurse for advice then please leave a message with reception. You will be asked for some details so that the doctor or nurse can prioritise the call.
When the Surgery is Closed
For urgent attention when we are not open please telephone NHS 111.
Your call will be dealt with by NHS 111 who provide urgent medical services for patients who cannot wait for their surgery to open. This out of hours service is commissioned directly by Department of Health.
NHS 111 are in operation from 18:30 until 08:00 the next day and cover weekends and Bank Holidays.
All contact with NHS111 must initially be made over the phone. You will speak to an operator who will take some details from you. These details will then be passed to a duty doctor who will phone you to either give you advice, ask you to visit a primary care centre where a duty doctor is located, or arrange to visit you at home.
Try and give as much information as possible so that the doctor can decide what is best for you.
NHS Walk-In Centre
Since the fire at Weybridge the nearest walk-in centres are now located at Woking, Ashford and Teddington. Patients can be seen by an experienced nurse practitioner without an appointment for minor injuries and illnesses (they cannot see babies under 2 years or pregnant ladies). For up to date opening times please check their websites.
When Should you Call an Ambulance?
If you believe that you or a member of your family, require emergency treatment, then dial 999 for an ambulance. For example, if someone has collapsed or is choking and you are unable to help call an ambulance straight away. In particular, if you experience chest pain for more than 10-15 minutes which may be accompanied by nausea and sweating, dial 999 and let the ambulance service know that you think you may be having a heart attack.
NHS 111 is a 24 hour confidential telephone service staffed by trained nurses to assist you when the surgery is closed.
Your local pharmacist may be able to give you free health advice at any time. Many pharmacies operate extended hours on a rota basis. Call NHS 111 for details.